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Money back GUARANTEE FAQs

  1. How do I claim?
  2. Who can claim?
  3. I do not have a printer to print my application form, how can I claim?
  4. I do not have the full receipt/ my till receipt is ripped?
  5. How much will I need to pay for postage to claim my refund?
  6. How will I receive my refund?
  7. How much will I be refunded (United Kingdom, Channel Islands and Isle of Man residents)?
  8. What currency will I be refunded in if I live in Ireland?
  9. How much will I be refunded (Republic of Ireland residents)?
  10. Where can I find more information relating to the terms and conditions?
  11. How many times can I claim my money back?
  12. I have more than one cat that took part in the PURINA ONE 3 Week Challenge. I didn't notice a difference in any of them. How can I claim my money back ?
  13. I have fed my cat a combination of both Purina ONE wet food and Purina ONE dry food. I did not see a visible difference in my cat, can I still claim my money back?
  14. I have fed my cat another cat food brand as well as Purina ONE, I did not see a visible difference in my cat, can I still claim my money back?
  15. I've sent my application form, till receipt(s) and original packaging but I haven't received my refund yet?
  16. I've lost my till receipts, can / how do I claim?
  17. My till receipt is torn, can / how do I claim?
  18. I've lost my original empty packaging, can / how do I claim?
  19. What happens if I bought my Purina ONE packs as part of a retailer or multi buy offer?
  20. How long will the promotion run for?
  21. How do I contact you if I haven't found an answer to my question?
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