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Money back GUARANTEE Terms & Conditions

  1. Refunds available to UK, CI, IoM and ROI residents who are 18 years or over, with the exclusion of employees and their immediate families of Nestlé Purina PetCare UK, its agents and anyone else professionally connected with this promotion. No bulk or third party applications will be accepted.
  2. Cat food quantities stated as minimum entry requirement for the promotion are based on recommended feeding guidelines for the average cat over a three week period (visit www.purinaone.co.uk for feeding guidelines).
  3. To see a visible difference, participants must feed their cat 100% Purina ONE for three weeks (21 consecutive days)
  4. The offer is available across all PURINA ONE 800g packs, excluding all Kitten products.
  5. Internet access and printer is required. Participants must visit www.purinaone.co.uk to print an application form and complete offline.
  6. The offer is limited to one money back application per household only.
  7. Only valid applications will be accepted. Till receipts cannot be returned. A valid application comprises:
    • Completed, original application form
    • 15+ word statement stating why you did not see a visible difference in your cat
    • Valid original till receipt(s) which show 2 x 800g packs, of any PURINA ONE as detailed in Clause 4. (Photocopies will not be accepted).
    • Original empty packaging of a qualifying PURINA ONE product.
  8. Submit application form, 15+ word statement, till receipt(s) to:
    Purina ONE - Visible Difference, Freepost RLTS-KSXS-BZHK, UCKFIELD, TN22 1QQ
  9. The last date for receipt of applications is 1st July 2016 or 3 months from receipt date. No responsibility can be accepted for applications lost, delayed or damaged in the post. Proof of posting is not proof of receipt.
  10. UK, CI and IoM residents will receive a full refund to the maximum purchase value of £10.98.
  11. ROI residents will receive a refund up to the maximum purchase value of €13.74. The purchase value will be determined by the value shown on the claimant's till receipt(s). ROI value is equivalent to UK value of £10.98 based on Bank of England exchange rate calculated on 16th June 2014
  12. Any PURINA ONE packs purchased as part of a multi buy promotion or price reduction will be refunded at the promotional price and not the individual price.
  13. Full refunds will be sent in the form of a cheque made payable to the original claimant only as per the application form. Cheques must be treated as cash and cannot be reissued. Please allow 28 days for delivery. This offer does not affect your statutory rights.
  14. By participating in this promotion, participants are deemed to have accepted these terms and conditions.
  15. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice, if circumstances make this unavoidable.
  16. The Promoter's decision is final and binding in all matters.
  17. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team in the UK on 0800 21 21 61 and in ROI 1800 50 93 68.
  18. Participants' information will be used for the sole purpose of administration of this promotion only except where a participant has opted-in to receive future communications from Nestlé Purina Petcare UK or other associated companies. Other than as required by law, Nestlé Purina PetCare (UK) Ltd will not disclose participant information to any third party without express permission from the participant.
  19. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any decisions.
  20. These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English and Welsh Courts.

PROMOTER: Nestlé Purina PetCare (UK) Ltd, 1 City Place, Gatwick RH6 0PA.

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