What happens if the pet food looks damaged or off?

Sometimes our pet food can have an unusual colour or texture due to our different factories and raw materials used. Find out what to do about it here.

If you’re at all concerned, we would advise you not to feed the product to your pet and get in touch with our PetCare team. Please have the product and the batch codes to hand or included when you contact us, and if you’re able to share a photograph of the product, that’s also super helpful.

We’re dedicated to ensuring our products reach you in tip top condition, so knowing everything we can about any mishap is extremely valuable.