What happens if the pet food looks damaged or off?

Despite our best efforts, occasionally a product can have a slightly different colour and/or texture due to the raw materials and different production factories.

If you’re at all concerned, we would advise you not to feed the product to your pet and get in touch with our PetCare team. Please have the product and the batch codes to hand or included when you contact us, and if you’re able to share a photograph of the product, that’s also super helpful.

We’re dedicated to ensuring our products reach you in tip top condition, so knowing everything we can about any mishap is extremely valuable.