1. Refunds available to UK, CI and IoM residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Nestlé Purina PetCare (UK), its agents and anyone else professionally connected with this promotion. No bulk, trade or third party applications will be accepted.
  2. Maximum number of packs that can be claimed for refund will 1 x 2kg bag of PURINA PROPLAN® NATURE ELEMENTS pet food. Refunds can be claimed up to a maximum value of £14 in total. Visit www.purina.co.uk/dog/proplan for feeding guidelines.
  3. Please see guidance notes on making changes to your pet’s food.
  4. The offer is available for PURINA PROPLAN® NATURE ELEMENTS pet food 2kg bag only and cannot be used against any other product.
  5. A valid application consists of a promotional fix-a-form with a completed application form and valid till receipts showing the purchase of the appropriate product are required. A correctly completed application form (Fix-a-Form) must include:
    • Applicants title, first name and surname;
    • Full postal address, including post code where the refund will be sent in the form of a cheque;
    • Price paid for the product. This must be supported by a relevant till receipt showing the item and price paid. The Promoter reserves the right to refuse applications where the till receipts do not have the correct products clearly visible; are old, out of date, or fall outside of the stated promotional period; that show store locations in geographical locations outside the stated promotional area or are duplicates of the same till receipt.
    • The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s application being rejected.
    • A 15-word statement on why the applicant was not 100% satisfied after feeding with PURINA PROPLAN® NATURE ELEMENTS.
  6. The offer is limited to a maximum of one money back applications per household. Multiple applications from the same household cannot be accepted.
  7. Completed applications forms, together with the relevant till receipt(s) must be sent to: PURINA PROPLAN® NATURE ELEMENTS Refund, PO Box 485, Wilstead, Bedford, MK45 3PD to arrive by no later than 05.01.2020. Applications will be accepted via this route only and no other routes will be available.   
  8. The closing dates for receipt of all applications is 05.01.2020. No responsibility can be accepted for applications that are illegible, lost, delayed or damaged in the post. Proof of posting is not proof of receipt. N.B. Illegible claims where the applicant’s contact details cannot be read may result in the application being deemed null and void.
  9. UK, CI and IoM residents will receive a full refund up to the maximum purchase value of £14 per bag, for 1 x 2kg bag of PURINA PROPLAN® NATURE ELEMENTS in total.
  10. Any qualifying PURINA PROPLAN® NATURE ELEMENTS packs purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price.
  11. Full refunds will be sent in the form of a cheque made payable to the original claimant only as per the application form. Cheques must be treated as cash and cannot be reissued. Please allow at least 28 days for delivery from the receipt of a valid application. This offer does not affect your statutory rights.
  12. By participating in this promotion, participants are deemed to have accepted these terms and conditions.
  13. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice, if circumstances make this unavoidable.
  14. The Promoter's decision is final and binding in all matters.
  15. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team in the UK on 0800 21 21 61.
  16. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the applications where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you will still receive emails for this promotion only to let you know if there are any issues arising. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.purina.com/policy-privacy/

    You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: [email protected] . By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.

  17. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any such
  18. These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English and Welsh Courts.

PROMOTER: Nestlé Purina PetCare (UK) Ltd, 1 City Place, Gatwick RH6 0PA.