Bakers cashback
1 How does it work?
1.1 How do I claim cashback?
To claim your cashback, simply buy an eligible product at any store and keep your receipt. Click on the link sent to you via SMS or WhatsApp.
You will then be asked to complete a cashback form and upload a picture of your receipt. A smartphone is required to participating in the promotion.
Please hold onto your receipt until your cashback claim has been approved!
1.2 How will I get my cashback?
Once your cashback is validated, the payment will be sent automatically to your chosen PayPal/bank account.
You will receive an email to let you know the receipt has been approved. After that, you should receive your cashback to your PayPal/bank account within 30 days.
The payments made by Hashting into your bank account will appear as "Hashting (Hashting UK Limited)".
1.3 How many times can I claim cashback?
Unless otherwise noted, you may only claim each offer once per user account/device/ person/payment method.
1.4 What is the follow-up offer?
Two weeks after their cashback claim has been approved, successful participants who opted into marketing communications, will receive an SMS or email offering £5 cashback on one (1) participating 2.7kg, 2.85kg or 3kg pack of BAKERS.
1.5 Who can participate in the promotion? Can I enter the promotion if I live outside the UK and Ireland?
The promotion is open to residents of the United Kingdom (England, Scotland, Wales, and Northern Ireland) and Republic of Ireland, who are aged 18 and over.
1.6 What identification is required to claim cashback?
You will only need to provide proof of purchase to claim cashback. To process your cashback, we will also collect your mobile phone number, first name and last name, and email via the cashback form.
1.7 What are the dates for the promotion?
The promotion will open at 00:01 on 04/08/2025, and end at 23:59 on 26/10/2025, OR when 12,500 (for UK residents) and 960 (for ROI residents) unique, genuine, and valid claims have been received, whichever is sooner.
1.8 What if I have more questions about the promotion?
For further inquiries please refer to our full Terms & Conditions page: https://campaigns.hashting.com/bakers
2 Purchases
2.1 What participating products are included within the promotion?
The promotion is available on the following eligible products:
o BAKERS Meaty Meals Adult Beef Dry Dog Food 1kg
o BAKERS Meaty Meals Adult Chicken Dry Dog Food 1kg
o BAKERS Meaty Meals Small Dog Beef Dry Dog Food 1kg
o BAKERS Meaty Meals Small Dog Chicken Dry Dog Food 1kg
o BAKERS Puppy With Tasty Chicken and Country Vegetables Dry Dog Food 1.1kg
o BAKERS Senior Chicken With Vegetables Dry Dog Food 1.1kg
o BAKERS Small Dog with Tasty Beef and Country Vegetables Dry Dog Food 1.1kg
o BAKERS Small Dog with Tasty Chicken and Country Vegetables Dry Dog Food 1.1kg
o BAKERS Adult with Tasty Chicken and Country Vegetables Dry Dog Food 1.2kg
o BAKERS Adult With tasty beef and country vegetables Dry Dog Food 1.2kg
o BAKERS Adult with Tasty Chicken and Country Vegetables Dry Dog Food 1kg PMP £3.75
o BAKERS Adult with Tasty Beef and Country Vegetables Dry Dog Food 1kg PMP £3.75
o BAKERS Meaty Meals Adult Beef Dry Dog Food 1kg PMP
The follow-up offer is available on the following eligible products:
o PURINA BAKERS Meaty Meals Adult with Tasty Chicken Dry Dog Food 2.7kg
o PURINA BAKERS Meaty Meals Adult with Tasty Beef Dry Dog Food 2.7Kg
o PURINA BAKERS Puppy with Tasty Chicken and Country Vegetables Dry Dog Food 2.85kg
o PURINA BAKERS Small Dog with Tasty Chicken and Country Vegetables Dry Dog Food 2.85kg
o PURINA BAKERS Small Dog with Tasty Beef and Country Vegetables Dry Dog Food 2.85kg
o PURINA BAKERS Senior with Tasty Chicken and Country Vegetables Dry Dog Food 2.85kg
o PURINA BAKERS Adult with Tasty Beef and Country Vegetables Dry Dog Food 3kg
o PURINA BAKERS Adult with Tasty Chicken and Country Vegetables Dry Dog Food 3kg
o PURINA BAKERS Small Dog Sensitive Tummy with Tasty Chicken and County Vegetables Dry Dog Food 2.7kg
2.2 What are the participating stores for the promotion?
You can purchase a participating product (as outlined in section 2.1) from any store that stocks it, in store or online. Remember to keep your receipt
2.3 Can I claim with online or click & collect orders?
Claims may include online or click-and-collect services; please ensure you have a valid PDF receipt showing the participating product (order confirmations are not valid receipts).
2.4 What if I receive a substitute product when shopping online?
If you receive a substitute product, please keep proof of purchase, you may still be able to enter the promotion at the discretion of the Promoter.
2.5 Can I claim several offers using the same receipt?
If you are also participating in other promotions, you can use the same receipt for different offers. We recommend that you always read the terms for each offer.
2.6 My receipt just says ‘DOG FOOD’ on it, can I still claim cashback?
If your receipt doesn’t specify the exact item you have bought, please keep proof of purchase, you may still be able to enter the promotion at the discretion of the Promoter.
3 Technical
3.1 I can’t find/don't have a QR scanner on my phone
You can scan the QR code by opening your Camera app and pointing it steadily for 2-3 seconds towards the QR Code you want to scan.
Whenever scanning is enabled, a notification will appear. If nothing happens, you may have to go to your Settings app and enable QR Code scanning.
If you can’t scan the QR code by following the steps above, you can download a QR scanner app on your phone.
3.2 I don't have a smartphone. How can I participate in the promotion?
Each campaign will have an option to enter the promotion. This could be via:
o QR code
o Online link
o SMS
o WhatsApp
o Messenger
o Others
If you cannot scan a QR code, you will be able to send a unique campaign code to a specific number. Please get in touch with us at uk@hashting.support if you have problems scanning the QR code.
3.3 I cannot access the cashback link via WhatsApp/SMS
If you cannot access the link, please email us at uk@hashting.support, and we will check the system to see if the link has been sent or if there is an error.
3.4 I encountered a problem whilst filling out the form
You will get an error message if any mandatory information is missing or you have input that is not valid.
Possible reasons to get an error message:
● Adding a £ sign to the cashback amount field
● Missing any mandatory information, please check fields that contain the * sign
● You have entered bank details of a non-traditional bank, such as Chase
3.5 I haven’t received the follow up offer
The follow up offer is sent to participants who have successfully claimed cashback in the original promotion. Details to participate in the follow up offer will be sent to those who opt into marketing comms via the original promotion’s landing page, and will be sent two weeks later, via SMS or email. Be sure to check your spam folders. If you haven’t received your follow up offer, and it has been two weeks since you successfully claimed the original cashback offer, and you opted in to receive marketing comms, please email uk@hashting.support.
4 Cashback processing
4.1 What is required to claim cashback?
To enter, participants must purchase a participating pack of Bakers (as outlined in section 2.1) and retain a valid till receipt or a copy of an online order showing the purchase within the promotion period.
4.2 How do I know that my cashback has been approved?
You will receive a confirmation email stating if your claim has been approved or rejected or if we need you to provide more information.
Please make sure you check your spam or junk folder since it may go there :)
To check the status of your claim, click on the same link you used to submit your cashback form.
4.3 Why did I receive an email claiming information was missing from my claim?
The receipt or information you have provided is missing some relevant information needed to process your claim. Please make sure to double-check your cashback form before sending it.
In the email you received, we will state the reason you need to make to validate your claim.
4.4 Why is my receipt picture deemed too blurry?
To properly process receipt pictures, they must be received in a legible format. Please ensure your camera is focused and take a picture of the receipt on a flat surface and in a well-lit area. Keep in mind the image will be blurry if the camera is too far away from the receipt.
Make sure you can read the information on your receipt before uploading it.
4.5 My cashback claim was rejected; why?
Your cashback claim can be rejected due to various reasons depending on the campaign.
Please check the campaign T&C’s for
o participating product, flavours, size
o cashback amount
o Maximum number of entries
o offer start & end periods
5 Payment questions
5.1 How do I select my method of payment details?
You can receive your cashback to your PayPal or bank account using your unique cashback form.
If you choose PayPal, don’t forget to double-check for typos and make sure your PayPal account is correctly set up to receive payments. If your account requires you to accept the payment, please keep an eye out for the transaction, otherwise it will be rejected by PayPal and sent back to us.
For bank accounts, our bank will only process payments to current accounts, not savings accounts.
5.2 How long does it take for the payment to reach my account?
Once a cashback claim is submitted, it is reviewed within 2 business days maximum.
If there is an issue with your claim (incomplete photos, blurry receipt...), you will be contacted by email and have the opportunity to update the issue. Please check your spam or junk folder since it may go there.
Please note that banks usually need a minimum of 72 business hours to process transfers (Monday-Friday). This means that you may have to wait a bit longer to be able to see the transfer in your bank account, especially when it comes to weekends, bank holidays and any other dates where your bank may be closed
5.3 Can I share my PayPal/bank account with someone else?
Each PayPal/bank account can only be used by a single user. If more than one user is linked to the same payment account, the cashback claims will likely be delayed or even refused. This is a means of preventing fraud.
5.4 PayPal: I have not received my cashback
Typically speaking, if there is a problem receiving your payments, this is most likely linked to PayPal and/or your account.
There are 3 possible reasons as to why you have not received an expected transfer to your PayPal account:
1. Your PayPal account is no longer active: the activation procedure is specific to PayPal and requires action on your part, without which you cannot receive your cashback. It is recommended that you check the account settings on PayPal to set up your account! Further advice can be found here: https://www.paypal.com/selfhelp/home
2. You may have mistyped your PayPal email address in the application, so it was sent to the wrong one. Please check your app settings by going to your Profile and then “Preferences" to find the "Payment Method” tab, and make sure all details are correct.
3. There may be something wrong with your PayPal account, which can happen sometimes and is unrelated to Hashting. In this case, you must contact PayPal or log onto their website to deal with the issue.
Please check if any of the 3 situations above apply to you. Otherwise, please email us; we will do our best to help you.
5.5 Bank transfers: I have not received my cashback
Banks usually need a minimum of 72 business hours to process transfers (Monday-Friday).
This means you may have to wait a bit longer to see the transfer in your bank account, especially on weekends, bank holidays and any other dates when your bank may be closed…
The payments made by Hashting into your bank account will appear as "Hashting (Hashting UK Limited)".
If you still cannot see your payments on your account, please get in touch with us and we'll do our best to help!
6 Your data & your privacy
6.1 Is my personal data safe?
Absolutely. Your account information is encrypted and securely sent over a Secure Socket Layer (SSL) for your safety. Hashting uses the same technology as leading industry companies to handle all your private information.
6.2 Will my personal information be shared?
The Promoter will handle personal information in accordance with its Privacy Policy: https://www.purina.co.uk/privacy
Refer to the Hashting Privacy Policy: https://hashting.com/privacy-policy/
Refer to the Purina Privacy Policy: https://www.purina.co.uk/privacy