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Your Pet, Our Passion.

What if there’s a pouch of food missing?

If your multipack is missing a pouch, find out what to do here.

We pack our boxes in two different ways: either mechanically or by hand. Occasionally, things don’t go quite right and its important you let us know.  

Please get in touch here with the following information: 

  • The name of the multipack (ie Felix As Good As It Looks ocean Feasts or Gourmet Perle Chefs collection)  
  • The pack size  
  • The missing flavour/s   
  • The batch code from the outer box (this is not the bar code) 

This information will get passed to the Quality Assurance team to help prevent future slip-ups.