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Your Pet, Our Passion.

What if there’s a pouch of food missing?

Occasionally, a pouch of pet food may go missing which may be due to human or machine error. If this happens to you, find out what to do here.

Missing pouches

We pack our boxes in two different ways: either mechanically or by hand. Occasionally technology lets us down, but there’s also good old-fashioned human error.

To help us work out where we went wrong, please share what flavour is missing and the batch code from the box. That information gets passed on to the Quality Assurance team who are dedicated to continually improving processes.

CES team

Contact us

We’re here to answer all of your pet questions - big or small, really serious or a little silly. Get in touch with us directly any time, any way. Our lines are open from 9am - 5pm, Monday to Friday.