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Your Pet, Our Passion.
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PRO PLAN® Range Money Back Guarantee

100% taste satisfaction guarantee. Or your money back.

PRO PLAN RANGE MONEY BACK GUARANTEE

100% satisfaction guarantee. Or your money back.

Every PRO PLAN® diet is guaranteed to provide 100% of the essential nutrients that your pet needs and loves. However, if you are not happy, we are offering you your money back. 

Just follow these simple steps:

Download, print and complete the application form and send off, with the relevant proof of purchase, to: PRO PLAN® RANGE Money Back Guarantee, Freepost RLTS-KSXS-BZHK, Uckfield, TN22 1QQ to arrive by no later than 31.01.2023, to claim one PRO PLAN® Cat and one Dog product refund (see full terms and conditions for the list of participating products), up to a max value of £62 for a 10kg pack for PRO PLAN® Cat and of £63 for a 14kg pack for PRO PLAN® Dog food.

*Send away/postal offer. UK, CI & IoM, 18+ only. Till receipt, purchase, internet, email address & printer required. Max one refund of one pack per household. Purchase by 31.12.22. T&Cs apply. See below for more details. 
 

FULL TERMS AND CONDITIONS

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Privacy Policy and agree to the Terms and Conditions of this promotion. By submitting any information required as part of their participation into the promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

  1. Refunds available to UK, CI and IoM residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Nestlé Purina UK Commercial Operations Ltd, their agents and anyone else professionally connected with this promotion. No bulk, trade or third-party applications will be accepted.
  2. Maximum of one pack of a cat food product and one dog food product from one of the following ranges, regardless of the type/variant, can be claimed for refund per household. Multiple applications from the same household cannot be accepted. 

Maximum value of £62 for a 10kg pack for PRO PLAN® Cat and of £63 for a 14kg pack for PRO PLAN® Dog food, OR maximum refund £36.49 for a 2.8kg bag of PRO PLAN® LIVECLEAR Cat food. The following products are included in the promotion:

Dog Dry

  • PRO PLAN Small & Mini Puppy with OPTISTART - Rich in Chicken 3kg
  • PRO PLAN Small & Mini Puppy with OPTISTART - Rich in Chicken 7kg
  • PRO PLAN Medium Puppy with OPTISTART - Rich in chicken 3kg
  • PRO PLAN Medium Puppy with OPTISTART - Rich in chicken 12kg
  • PRO PLAN Large Athletic Puppy with OPTISTART - Rich in chicken 3kg
  • PRO PLAN Large Athletic Puppy with OPTISTART - Rich in chicken 12kg
  • PRO PLAN Large Robust Puppy with OPTISTART - Rich in chicken 3kg
  • PRO PLAN Large Robust Puppy with OPTISTART - Rich in chicken 12kg
  • PRO PLAN Medium Puppy Sensitive Skin - Rich in salmon 3kg
  • PRO PLAN Medium Puppy Sensitive Skin - Rich in salmon 12kg
  • PRO PLAN Medium Puppy Sensitive Digestion with OPTIDIGEST Lamb 3kg
  • PRO PLAN Medium Puppy Sensitive Digestion with OPTIDIGEST Lamb 12kg
  • PRO PLAN Grain Free Small & Mini Puppy Sensitive Digestion with OPTIDIGEST- Rich in Turkey 2.5kg
  • PRO PLAN Grain Free Medium & Large Puppy Sensitive Digestion with OPTIDIGEST-Rich in Turkey 12kg
  • PRO PLAN Dog Small & Mini Adult with OPTIBALANCE Chicken 3kg
  • PRO PLAN Dog Small & Mini Adult with OPTIBALANCE Chicken 7kg
  • PRO PLAN Dog Medium Adult with OPTIBALANCE Chicken 14kg
  • PRO PLAN Dog Medium Adult with OPTIBALANCE Chicken 3kg
  • PRO PLAN Dog Large Adult Athletic with OPTIBALANCE Chicken 14kg
  • PRO PLAN Dog Large Adult Robust with OPTIBALANCE Chicken 14 kg
  • PRO PLAN Dog Small & Mini Adult Sensitive Skin with OPTIDERMA Salmon 3kg
  • PRO PLAN Dog Medium Adult for Sensitive Skin with OPTIDERMA Salmon 14kg
  • PRO PLAN Dog Medium Adult for Sensitive Skin with OPTIDERMA Salmon 3kg
  • PRO PLAN Dog Large Adult Robust Sensitive Skin with OPTIDERMA Salmon 14kg
  • PRO PLAN Dog GRAIN FREE formula Small & Mini Adult Sensitive Digestion with OPTIDIGEST Turkey 2.5kg
  • PRO PLAN Dog GRAIN FREE formula Medium & Large Adult Sensitive Digestion with OPTIDIGEST Turkey 12kg
  • PRO PLAN Dog Medium Adult Sensitive Digestion with OPTIDIGEST Lamb Food 3kg
  • PRO PLAN Dog Medium Adult Sensitive Digestion with OPTIDIGEST Lamb Food 14kg
  • PRO PLAN Dog Large Adult Athletic Sensitive Digestion with OPTIDIGEST Lamb 14kg
  • PRO PLAN Dog Medium & Large Adult 7+ with OPTIAGE Chicken 3kg
  • PRO PLAN Dog Medium & Large Adult 7+ with OPTIAGE Chicken 14kg
  • PRO PLAN Dog Small & Mini Adult 9+ with OPTIAGE rich in Chicken Dry Food 3kg
  • PRO PLAN Dog Medium/Large Adult 7+ Sensitive Skin with OPTIDERMA Salmon 3kg
  • PRO PLAN Dog Medium/Large Adult 7+ Sensitive Skin with OPTIDERMA Salmon 14kg
  • PRO PLAN Dog All Sizes Adult Light Weight care with OPTIWEIGHT Chicken 3kg
  • PRO PLAN Dog Sizes Adult Light Weight care with OPTIWEIGHT Chicken 14kg
  • PRO PLAN Dog Sizes Adult Performance with OPTIPOWER Chicken Dry Food 14kg

Cat Dry

  • PRO PLAN Original Kitten Dry Cat Food Chicken 1.5kg
  • PRO PLAN Original Kitten Dry Cat Food Chicken 3kg
  • PRO PLAN Original Adult Dry Cat Food Chicken 3kg
  • PRO PLAN Original Adult Dry Cat Food Salmon 3kg
  • PRO PLAN Adult Dry Cat Food Chicken 1.5kg
  • PRO PLAN Adult Dry Cat Food Salmon 1.5kg
  • PRO PLAN Original Healthy Kidneys Adult Dry Cat Food Chicken 10kg
  • PRO PLAN Original Opti Senses Adult Dry Cat Food Salmon 10kg
  • PRO PLAN Sterilised Senior Adult 7+ Dry Cat Food Turkey 3kg
  • PRO PLAN Original Senior Adult 7+ Dry Cat Food Salmon 3kg
  • PRO PLAN Light Weight Management Adult Dry Cat Food Turkey 3kg
  • PRO PLAN Light Weight Management Adult Dry Cat Food Turkey 10kg
  • PRO PLAN Delicate Adult Dry Cat Food Turkey 1.5kg
  • PRO PLAN Delicate Dry Cat Food Turkey 3kg
  • PRO PLAN Sterilised Adult Dry Cat Food Salmon 1.5kg
  • PRO PLAN Sterilised Opti Senses Adult Dry Cat Food Salmon 3kg
  • PRO PLAN Sterilised Adult Dry Cat Food Salmon 3kg
  • PRO PLAN Sterilised Adult Dry Cat Food Chicken 3kg
  • PRO PLAN Sterilised Digestion Care Adult Dry Cat Food Chicken 3kg

Cat Wet

  • PRO PLAN NUTRISAVOUR Kitten Wet Food Pouches Turkey 10x85g
  • PRO PLAN NUTRISAVOUR Housecat Adult Wet Cat Food Pouches Salmon 10x85g
  • PRO PLAN NUTRISAVOUR Sterilised Adult Wet Cat Food Pouches Chicken 10x85g
  • PRO PLAN NUTRISAVOUR Delicate Adult Wet Cat Food Pouches Ocean Fish 10x85g
  • PRO PLAN NUTRISAVOUR Sterilised Adult 7+ Wet Cat Food Pouches Turkey 10x85g

Cat LIVECLEAR

  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry kitten food Turkey 1.4kg
  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Turkey 1.4kg
  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Turkey 2.8kg
  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Salmon 1.4kg
  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Salmon 2.8kg
  • PURINA PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult 7+ Turkey 2.8kg
  1. The offer is available for PURINA PRO PLAN® CAT and DOG RANGES as listed above and does not apply to any other product.  
  2. The offer is limited to a maximum of one cat food product and one dog food product money back application per household. 
  3. Only valid applications will be accepted. A valid application comprises of:
  • A completed, legible, original application form downloaded from the official website and printed off as outlined in Clause 6 below; 
  • A 10+ word statement stating why the applicant was not completely satisfied with the product purchased from the PURINA PRO PLAN® or PRO PLAN® LIVECLEAR range as listed above. 
  • Valid original till receipt(s) which shows the purchase of one of the PURINA PRO PLAN® cat range detailed in Clause 2. (Photocopies will not be accepted). 

The Promoter reserves the right to refuse any till receipts that:

  • Are blurry/smeared/faded, or soiled so as to prevent the details from being clearly seen;
  • Do not have the correct product clearly visible;
  • Are old, out of date or fall outside of the stated promotional period;
  • That show store locations in geographical locations outside the stated promotional area;

The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with or altering till receipts. Any attempts to submit any invalid till receipts may result in the participant’s account being frozen and possibly deleted.

  1. Applicants are required to submit a completed application form consisting of their full name, address, email address and daytime phone number, a 10+ word statement confirming why they were dissatisfied with the product, together with a valid and legible till receipt(s) to: PRO PLAN® RANGE Money Back Guarantee, Freepost RLTS-KSXS-BZHK, Uckfield, TN22 1QQ, or, PRO PLAN® LIVECLEAR Money Back Guarantee, Freepost RLTS-KSXS-BZHK, Uckfield, TN22 1QQ, to arrive by no later than 31.01.2023. 
  2. The closing dates for receipt of all applications is 31.01.2023. The promotion ends on 31.01.23, or when 1000 (500 PRO PLAN® RANGE and 500 PRO PLAN® LIVECLEAR) valid, genuine claims have been received on a first-come, first-served basis, whichever is sooner. In the event of the maximum number of valid claims being received before 31.01.23, the promotion will end, and no other alternative will be available in lieu of the original offer. No responsibility can be accepted for applications that are illegible, lost, delayed, or damaged in the post. Proof of posting is not proof of receipt.
  3. Any qualifying PURINA PRO PLAN® CAT or DOG products purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price. 
  4. Refunds will be sent in the form of a BACS transfer made payable to the original claimant only as per the application form. Please allow at least 28 days for refunds to be credited from the receipt of a valid application. This offer does not affect your statutory rights.
  5. By participating in this promotion, participants are deemed to have accepted these terms and conditions.
  6. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice if circumstances make this unavoidable.
  7. The Promoter's decision is final and binding in all matters.
  8. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team in the UK on 0800 21 21 61 or via https://www.purina.co.uk/contact-us/meet-the-team.
  9. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the applications where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails relating to your claim for this promotion only. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy

    You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. These rights can be exercised by sending Us an e-mail to: UKI.Dataprotection@uk.nestle.com  or by writing to Us at: Data Protection Nestlé UK&I, Legal Department, 1 City Place, Gatwick, RH6 0PA, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.
  10. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any decisions.
  11. By entering the Promotion, entrants confirm that they have read and agree to be bound by these Terms and Conditions and by the decisions of the Promoter. 
  12. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the promotion, assume any responsibility or liability for:

a.     Any incorrect or inaccurate data entry, or for any faulty, erroneous or failed electronic data transmissions;
b.    Any communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
c.    Inaccessibility or unavailability of the internet or the microsite or any combination thereof; 

  1. If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
  2. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
  3. The Promotion and these Terms and Conditions will be governed by the laws of the participating country and any disputes as to the meaning of these terms will be subject to the exclusive jurisdiction of the participants’ local courts.
  4. Complaints or questions concerning these regulations and the Promotion, as well as requests in the context of the rights that participants may assert over their personal data, must be sent in writing to: Nestlé Purina UK Commercial Ops Ltd, 1 City Place, Gatwick, RH6 0PA or by calling 0800 212 161

Promoter: Nestlé Purina UK Commercial Ops Ltd, 1 City Place, Gatwick, RH6 0PA

® Reg. Trademark of Société des Produits Nestlé S.A.

PRO PLAN Range moneyback guarantee form
PP_Core_MBG_Claim_Form.pdf