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Your Pet, Our Passion.

What if my food contains something unexpected?

If you find anything unexpected in your pet’s food, it’s important to let us know.

Get in touch here as soon as possible as we are keen to know the details.  

The following information will be helpful to our advisors:   

  • Name of product (if you have a multipack, please provide pack name and variety, ie Felix As Good As It Looks Ocean Feasts) 
  • Pack size 
  • Flavour affected  
  • Store name (where and when you bought it)  
  • Batch code (include examples of batch code images here)  
  • Any additional information you can provide is helpful, for example did you notice any damage to the products packaging? 
  • Photographs (of product, foreign item and proof of purchase if you have it)