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Your Pet, Our Passion.

My pack is underweight. What do I do?

This is a rare occurrence, and we’d like to hear about it.

To help ensure our quality measures are working as they should, it’s important that you let us know the details. Here’s how to get in touch with us. 

The following information will be helpful to our advisors:   

  • Name of product (if you have a multipack, please provide pack name and variety, ie Felix As Good As It Looks Ocean Feasts) 
  • Pack size 
  • Flavour affected  
  • Store name (where you bought it from)  
  • Batch code (include examples of batch code images here)  
  • Photographs (of product and proof of purchase if you have it)