Your Pet, Our Passion.

I have received a damaged item. What should I do?

We’re sorry that happened! Sometimes things can go wrong but don’t worry, we can help.

Tell us about your experience through your account.

Please don’t throw the item away as we may ask for pictures of the damage, to ensure we take measures to prevent it happening again. If you really must dispose of the item, please take some photos first and capture any batch codes you can see on the pack.

Our customer service team will be back in touch as soon as possible.