Order enquiry FAQs

If you have an enquiry about an order from our shop, please take a look here. If it doesn’t help you, please tell us.

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Who can I contact about my food order?

Food order enquiries are handled by the Purina Shop Customer Service Team.
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What is the status of my order?

Your Purina account makes it easy to keep track of all your orders.
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How do I cancel my order?

Cancellations or returns can be arranged through your Purina account.
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How do I make changes to my order?

Once you’ve placed your order, you will not be able to amend it.
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I have received a damaged item. What should I do?

We’re sorry that happened! Sometimes things can go wrong but don’t worry, we can help.
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There is an item missing from my order. What should I do?

Sometimes, we ship items separately to make sure you get what you need as quickly as possible.
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