Food order enquiries are handled by the Purina Shop Customer Service Team.
Order enquiry FAQs
If you have an enquiry about an order from our shop, please take a look here. If it doesn’t help you, please tell us.
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Your Purina account makes it easy to keep track of all your orders.
Cancellations or returns can be arranged through your Purina account.
Once you’ve placed your order, you will not be able to amend it.
We’re sorry that happened! Sometimes things can go wrong but don’t worry, we can help.
Sometimes, we ship items separately to make sure you get what you need as quickly as possible.