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Your Pet, Our Passion.

I would like to raise a complaint about the quality of a product

We take all complaints seriously and would like to hear from you.

If you do have a concern regarding the quality of any of our products, please raise this with our Customer Service team.

It would really speed our investigation up if you could find the information below before contacting us:
1. Order Number
2. Product Name
3. Batch Number
4. Expiry Date
5. Images where applicable
6. A brief summary that details the actual complaint

Please keep the product until you have spoken with our team who will advise whether or not we require it back for further investigation.