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Your Pet, Our Passion.

What do I do if I have not received my order?

We send you an email as soon as your order is on the way.

For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost, please contact our Customer Service through your account.