If we can't help, then we can talk to people who can!
It might be helpful to have some extra information to hand before contacting us, such as:
• If it is related to an email/newsletter that Purina has sent you, please let us know the date you received it and the subject of the email
• If it isn’t related to a Purina newsletter, please provide the website URL you experienced the problem on
• The browser you are using (e.g., Google Chrome, Apple Safari, Microsoft Edge, Mozilla Firefox etc)
• The device you are using
• Any helpful screen shots of error messages
Then, either call us on
UK - 0800 212 161 ROI - 1800 509368
(9am – 5pm, Monday to Friday excluding public holidays)
Or send us a message through our Contact Us page.