Can you help with a website or app issue?

The PetCare Team are always happy to try and help if there is a problem with one of our sites or apps.

If we can't help, then we can talk to people who can!

It might be helpful to have some extra information to hand before contacting us, such as:

•   If it is related to an email/newsletter that Purina has sent you, please let us know the date you received it and the subject of the email
•   If it isn’t related to a Purina newsletter, please provide the website URL you experienced the problem on
•   The browser you are using (e.g., Google Chrome, Apple Safari, Microsoft Edge, Mozilla Firefox etc)
•   The device you are using
•   Any helpful screen shots of error messages

Then, either call us on

UK - 0800 212 161 ROI - 1800 509368
(9am – 5pm, Monday to Friday excluding public holidays)

Or send us a message through our Contact Us page.

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