100% taste satisfaction guarantee. Or your money back.

We understand that changing your cats diet is a big commitment. We are confident that your cat will enjoy the great taste of PRO PLAN® LIVECLEAR® however if your cat is refusing to eat the food, we are offering 100% money back guarantee.

Just follow these simple steps:

1. Print application form or contact the Purina PetCare Team to be sent an application form in the post.

2. Complete (in writing).

3. Freepost with till receipts and the original empty packaging (These must be received within 3 months of receipt date or by 1st January 2021, whichever is earliest) to: PURINA PROPLAN® CAT RANGE Refund, Freepost RLTS-KSXS-BZHK, UCKFIELD, TN22 1QQ.


These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Refunds available to UK, CI and IoM residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Nestlé Purina PetCare (UK), Pets at Home, their agents and anyone else professionally connected with this promotion. No bulk, trade or third-party applications will be accepted.

2. Maximum of one pack from the PURINA PROPLAN® LIVECLEAR CAT RANGE, regardless of the type/variant, can be claimed for refund per household. Multiple applications from the same household cannot be accepted. Refunds can be claimed up to a maximum value of £26.99 for a 3kg bag.  The following products are included in the promotion:

  • PRO PLAN LIVECLEAR cat-allergen reducing dry kitten food Turkey 1.4kg
  • PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Turkey 1.4kg
  • PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Turkey 2.8kg
  • PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Salmon 1.4kg
  • PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult Salmon 2.8kg
  • PRO PLAN LIVECLEAR cat-allergen reducing dry food Sterilised Adult 7+ Turkey 2.8kg

3. The offer is available for PURINA PROPLAN® LIVECLEAR CAT RANGE as listed above and does not apply to any other product.  

4. The offer is limited to a maximum of one money back application per household.

5. Only valid applications will be accepted. A valid application comprises of:

  • A completed, legible, original application form downloaded from the official website and printed off as outlined in Clause 6 below;
  • A 10+ word statement stating why the applicant was not completely satisfied with the product purchased from the PURINA PROPLAN® cat range as listed above.
  • Valid original till receipt(s) or email receipt which shows the purchase of one of the PURINA PROPLAN® LIVECLEAR cat range detailed in Clause 2. (Photocopies will not be accepted).
  • Original empty packaging of a qualifying PURINA PROPLAN® LIVECLEAR CAT product.

6. Applicants are required to submit a completed application form consisting of their full name, address, email address and day time phone number, a 10+ word statement confirming why they were dissatisfied with the product, together with the relevant packaging and till receipt(s) to: PURINA PROPLAN® CAT RANGE Refund, Freepost RLTS-KSXS-BZHK, UCKFIELD, TN22 1QQ to arrive by no later than 31.01.2021.

7. The closing dates for receipt of all applications is 31.01.2021. No responsibility can be accepted for applications that are illegible, lost, delayed or damaged in the post. Proof of posting is not proof of receipt.

8. Any qualifying PURINA PROPLAN® LIVECLEAR® CAT products purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price.

9. Refunds will be sent in the form of a BACS transfer made payable to the original claimant only as per the application form. Please allow at least 28 days for refunds to be credited from the receipt of a valid application. This offer does not affect your statutory rights.

10. By participating in this promotion, participants are deemed to have accepted these terms and conditions.

11. The Promoter reserves the right to amend or withdraw this promotion at any time without prior notice, if circumstances make this unavoidable.

12. The Promoter's decision is final and binding in all matters.

13. Any queries relating to this offer can be addressed to the Nestlé Purina PetCare Team in the UK on 0800 21 21 61.

14. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the applications where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you may still receive emails for this promotion only. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.purina.com/policy-privacy/ .

You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. These rights can be exercised by sending Us an e-mail to: UKI.Dataprotection@uk.nestle.com  or by writing to Us at: Data Protection Nestlé UK&I, Legal Department, 1 City Place, Gatwick, RH6 0PA, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.

15. The Promoter reserves the right to verify any application including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a claim where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instruction forming part of this promotion or where abuse is suspected. The Promoter will be the final arbiter in any decisions.

16. These terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English and Welsh Courts.

PROMOTER: Nestlé Purina PetCare (UK) Ltd, 1 City Place, Gatwick RH6 0PA.