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Pet Food Products & Packaging FAQs

At Purina, we're committed to giving your pet the best possible product. If you have any feedback or questions about our pet food products, let us know here.

Top questions

What should I do about damaged packaging?
Despite our dedication to making sure that your pet’s food reaches you in perfect condition, sometimes packaging does get spilt or damaged. In those cases, please do let us know.
What happens if the pet food looks damaged or off?
Despite our best efforts, occasionally a product can have a slightly different colour and/or texture due to the raw materials and different production factories.
What if there’s mould on food I’ve just opened?
Occasionally, things can go wrong with our packaging, or if the product is stored during transit on something warm or damp, mould can occur. Please do let us know if this happens.
What if the volume or amount of pet food seems low?
All packs are weighed before leaving for distribution, but we know that sometimes things can go wrong, so please tell us the details. We apologise for any inconvenience.
What if the food smells off or odd when I open it?
Despite our best efforts, occasionally a product can have an unpleasant odour, colour and/or texture due to the raw materials and different production factories.
What if my food contains something unexpected?
We always try to make sure our products reach you in perfect condition.
What if there’s a pouch of food missing?
We try to make sure all of our products reach you in perfect condition. But should something go wrong, as it sometimes does, please give us a heads up. We’re always keen to know.