Sometimes pet food can have an unusual smell because of the raw materials and different factories where it’s made.
Frequently asked questions
At Purina, we're committed to giving your pet the best possible product. Find answers to your questions with these FAQs, or please get in touch if you can't find what you're looking for.
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We work hard to source from suppliers close to our factories to minimise the environmental impact and to support the local economy.
Your Purina account makes it easy to keep track of all your orders.
There are lots of different ways to let us know your pet's pawsitive thoughts on their favourite food!
Find the best way here....
Find the best way here....
This is a tricky one to answer right now. We need a little more information to help you decide.
We always try to ensure that your pet food reaches you in perfect condition, if you’ve experienced an issue, please let the team know.